Terms and conditions
Dear customers, dear customers,
By confirming your order, you acknowledge having read these terms and conditions of sale and accept them in their entirety.
Shipping costs are calculated automatically according to the weight of the order. The products are delivered to the address indicated by the consumer on the order form. I propose sending in Letter followed and Colissimo. I decline all responsibilities once, parcels or letters followed are deposited at the post office. The postal deposit form acts as proof of dispatch. Any loss caused by the postal services or the deterioration can not engage my responsibility. I make shipments the same working day if the payment is received before 14h.
Return and refund:
I will reimburse you if you are not satisfied with your purchase under the following conditions: the items must be in the condition you received them, in their original full packaging and intact, and in perfect condition for resale.
Items returned incomplete, damaged, washed or soiled by the customer will not be returned. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.
The consumer has a period of 7 working days to return, at its expense, the products do not suit him. This period runs from the day of the delivery of the consumer's order. If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
After this period of 14 days, any product delivered will be considered as accepted by the buyer and consistent with his order and can no longer be subject to a return, refund or exchange.
Any item ordered with customization will not be returned, exchanged or refunded.
If the object gets lost or damaged during return transport (lack of postage, shipping without tracking and / or insufficient packaging), no refund or exchange will be taken into account. Solicit returns colissimo or letter followed. If the creation is received in perfect condition, the refund will be made via Paypal.
It is up to the customer to ensure the return (at his expense) by taking care of its packaging and using a follow-up mail, see recommended in order to establish the proof and to limit the risks.
All items are packaged and carefully prepared; if after inspection of an item returned it turns out that it has been damaged, soiled, worn or missing item to the original product, no refund will be made. Otherwise the total amount of the payment will be refunded within a maximum of 15 days. The cost of return will remain the responsibility of the buyer.
Attention: All product returns must be agreed by me.